Effective Date: March 21, 2025

At Geomateria, we are dedicated to offering top-quality products, including our potassium fertilizer (K-Fertilizer) and smokeless charcoal. If you are not completely satisfied with your purchase, we want to ensure you have a hassle-free process to request a refund. This Refund Policy outlines the terms under which refunds will be provided.

1. Eligibility for Refunds

We offer a refund for products that are defective, damaged, or not as described on the website. Refund requests must be submitted within 30 days of receiving the product.

• Refund Eligibility Criteria:
• ✅ Defective or Damaged Products: If the product is found to be defective, damaged, or does not match the description on our website.
• ✅ Incorrect Items: If the wrong item was shipped to you.
• Exclusions:
• ❌ Products that have been opened, used, or altered.
• ❌ Products that have been damaged due to improper use, storage, or handling.
• ❌ Products returned outside of the eligible refund period.

2. How to Request a Refund

If your product meets the criteria for a refund, please follow these steps to submit a request:

1.Step 1: Contact Us

• Email our customer support team at manager@xinghepower.com or use our contact form within 30 days of receiving your product.

2.Step 2: Provide the Required Information

• When submitting your request, please include:
• Your order number or proof of purchase.
• Photos showing the product’s defect or issue (if applicable).
• A brief description of the issue and reason for the refund request.

3.Step 3: Review & Processing

• Our team will evaluate the request and confirm whether a refund is applicable.

4.Step 4: Refund Approval

• If approved, the refund will be processed to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

3. Refund Timeframe

Once your refund request is approved, please allow up to 5-10 business days for us to process the refund. The funds will be returned to the original payment method used for the purchase. Please note that depending on your bank or payment provider, the refund may take additional time to appear in your account.

4. Return Shipping Costs

If the return of a product is required for the refund, the customer is responsible for return shipping costs unless the refund is due to an error on our part (e.g., incorrect or damaged items).

5. Non-Refundable Items

Some items are non-refundable under certain conditions:

• ❌ Items that have been opened or used.
• ❌ Products that are returned more than 60 days after purchase.
• ❌ Products that are not in their original packaging or are damaged due to improper handling.

6. Contact Information

For any questions or concerns about our refund policy, or to initiate a return or refund request, please contact us:

Email: manager@xinghepower.com

Phone: +86 18716337942

We are here to help and ensure your satisfaction with your purchase.

Thank you for choosing Geomateria. We value your business and are committed to providing high-quality products and excellent customer service.